Privacy Policy for VRII: Bluegrass Stems

1. Information We Collect

We collect only the information needed to operate the app, process your files, provide customer support, maintain security, improve reliability, and manage purchases or subscriptions.

A. Account Information

If you create an account, we may collect:

• Name
• Email address
• Login credentials or authentication information
• Account status
• Subscription or entitlement status
• Support history connected with your account

We use this information to create and manage your account, provide access to app features, identify your trial or paid usage, and communicate with you about the service.

B. Uploaded Audio and Video Files

When you choose to upload a file for stem separation, we collect and process the file you provide. This may include:

• Audio files
• Video files
• File names
• File duration
• File format
• The instrument or stem option you selected
• Generated output files, such as isolated stems, instrument-removed mixes, and slowed-down versions

Uploaded files may contain voices, performances, images, video, or other personal information if you choose to include that information in the file you upload.

We use uploaded files only to provide the requested stem separation, instrument-removal, slow-down, preview, download, and related app functionality.

C. Usage and Processing Information

We may collect information about how the app and service are used, including:

• Number of files processed
• Selected instrument or stem type
• Preview usage
• Processing status
• Error messages
• Download status
• Feature usage
• App version
• General app activity needed to operate and improve the service

We use this information to operate the app, enforce trial or subscription limits, diagnose technical issues, improve processing quality, and maintain service reliability.

D. Device and Technical Information

We may collect technical information from your device, such as:

• Device type
• Operating system version
• App version
• Device identifiers used for app functionality, security, analytics, or crash reporting
• IP address
• Approximate region or country inferred from technical information
• Network status
• Crash logs and diagnostic data

We use this information for security, fraud prevention, debugging, crash reporting, app improvement, and service operation.

E. Purchase and Subscription Information

If you purchase a subscription, credit, upgrade, or other paid feature through Google Play, Google processes your payment information. We do not receive your full credit card number or complete payment details.

We may receive purchase-related information from Google Play, such as:

• Product purchased
• Subscription status
• Renewal or expiration status
• Transaction identifier
• Refund or cancellation status

We use this information to activate and manage paid access to VRII features.

F. Customer Support Information

If you contact us for help, we may collect:

• Your name
• Email address
• App version
• Device information
• Support messages
• Files or screenshots you choose to send
• Information needed to diagnose and resolve your support request

We use this information to respond to your request and improve the app.

2. How We Use Information

We use collected information for the following purposes:

• To provide AI-powered stem separation
• To create isolated stems, instrument-removed mixes, and slowed-down versions
• To process audio and video files submitted by users
• To manage accounts, trials, subscriptions, previews, credits, and entitlements
• To provide downloads and access to processed results
• To improve processing reliability and app performance
• To troubleshoot errors and provide customer support
• To maintain security and prevent abuse, fraud, or unauthorized access
• To communicate important app, account, service, or policy information
• To comply with legal obligations
• To improve the app and related services

We do not sell your personal information.

3. How Uploaded Files Are Processed

VRII: Bluegrass Stems requires uploaded files to be transmitted to our servers or service providers so they can be processed using AI-powered stem separation technology.

When you upload a file:

1. The file is transmitted securely for processing.
2. The selected stem separation process is performed.
3. Output files are generated.
4. You are given access to the processed results.
5. Files are retained only as described in the retention section below.

We do not use your uploaded files to identify you personally unless the file itself contains personal information or is associated with your account. We do not sell uploaded files.

Important: You should only upload files that you have the legal right to use and process.

4. Sharing of Information

We may share information only as needed to operate the app and provide the service.

A. Service Providers

We may share information with trusted service providers that help us operate the app, including providers for:

• Cloud hosting
• File storage
• AI processing
• App analytics
• Crash reporting
• Customer support
• Email delivery
• Authentication
• Payment/subscription verification
• Security and abuse prevention

These providers may process information only as needed to provide services to us and are not permitted to use the information for unrelated purposes.

B. Google Play

If you purchase through Google Play, Google processes payment and subscription information according to Google’s own policies. We receive only the purchase and subscription information needed to confirm and manage your app access.

C. Legal, Safety, and Business Reasons

We may disclose information if we believe it is reasonably necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our terms or protect our rights
• Detect, prevent, or address fraud, abuse, security issues, or technical problems
• Protect users, TMJ Software, or the public
• Complete a merger, acquisition, financing, sale of assets, or business transfer, with appropriate notice where required by law

5. Data Security

We use reasonable technical and organizational safeguards to protect user information.

These safeguards may include:

• Secure transmission of data using modern encryption, such as HTTPS
• Access controls
• Server-side security measures
• Limited access to personal information by authorized personnel
• Monitoring for errors, abuse, and unauthorized activity
• Secure handling of uploaded files and processed results

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable practices.

6. Data Retention

We retain information only for as long as needed to provide the app and related services, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.

Account Information

Account information is retained while your account remains active. If you request deletion of your account, we will delete or anonymize your account information unless we must retain certain information for legal, security, fraud-prevention, tax, accounting, or legitimate business reasons.

Uploaded Files and Processed Results

Uploaded files and generated results are retained for a limited time so you can access, download, or re-process results.

Current retention period: Local website copies become eligible for cleanup after 24 hours for original uploads (7 days for demo video uploads), 2 hours for temporary non-video download copies, 3 days for generated audio downloads, and 7 days for generated video downloads. These periods apply to local website copies; results held by the processing service may have a different archive availability period. Download any files you wish to keep.

After that period, uploaded files and generated results may be deleted automatically from our active systems.

Support Records

Support communications may be retained as needed to provide customer service, maintain business records, and improve the app.

Purchase Records

Purchase and subscription records may be retained as required for accounting, tax, fraud-prevention, and legal compliance.

7. Account Deletion and Data Deletion

If you create an account in VRII: Bluegrass Stems, you may request deletion of your account and associated data.

You may request deletion by:

• Visiting the TMJ Software Support Center and submitting a ticket requesting deletion of your VRII: Bluegrass Stems account and associated data
• Emailing us at info@tmjsoftware.com with the subject “VRII Bluegrass Stems account deletion”

In your request, identify VRII: Bluegrass Stems, provide the email address associated with your account, and specify whether you want your account and associated data deleted or only selected uploaded files and processed results. Do not send your password. We may need to verify your identity before completing the request.

When you request account deletion, we will delete or anonymize account data associated with your account, except where retention is required or permitted for legal, tax, accounting, security, fraud-prevention, dispute-resolution, or legitimate business purposes.

If you want deletion of uploaded files or processed results without deleting your account, you may contact us at info@tmjsoftware.com.

8. User Choices and Controls

Depending on the features you use, you may be able to:

• Choose whether to create an account
• Choose which files to upload
• Delete files or request deletion of files
• Request deletion of your account
• Contact us to correct or update account information
• Cancel subscriptions through Google Play
• Manage app permissions through your Android device settings

If you cancel a Google Play subscription, cancellation must be managed through your Google Play account.

9. App Permissions

VRII: Bluegrass Stems may request permissions only when needed for app functionality.

Depending on your device and app version, permissions may include:

• Access to selected audio or video files so you can upload files for processing
• Internet access so files can be uploaded, processed, and downloaded
• Notifications, if used to alert you when processing is complete

We do not request access to contacts, SMS messages, call logs, precise location, or other unrelated sensitive device data unless specifically disclosed and required for a future app feature.

10. Children’s Privacy

VRII: Bluegrass Stems is not intended for children under 13 years of age and is not directed to children.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.

If you believe a child has provided us with personal information, please contact us at info@tmjsoftware.com.

11. International Users

TMJ Software is based in the United States. If you use VRII: Bluegrass Stems from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

By using the app, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.

12. Your Privacy Rights

Depending on where you live, you may have privacy rights under applicable law, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Request a copy of certain information
• Withdraw consent where processing is based on consent

To make a privacy request, contact us at:

info@tmjsoftware.com

We may need to verify your identity before completing a request.

13. Third-Party Links and Services

The app or related website may contain links to third-party websites, stores, payment systems, help desks, or other services. This Privacy Policy does not apply to third-party services that we do not control.

We encourage you to review the privacy policies of any third-party services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will revise the “Effective Date” at the top of this page. If changes are material, we may provide additional notice in the app, on our website, or by email where appropriate.

Your continued use of the app after an updated Privacy Policy becomes effective means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or how VRII: Bluegrass Stems handles your information, please contact us:

TMJ Software
Email: info@tmjsoftware.com
Website: https://vrii.tmjsoftware.com/
Mailing Address: Todd, Michael and James, Inc., 4620 Derby Lane, Doylestown, PA 18902, United States